When should I open a Trading Emergency case for my account?
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An active hedge, a deep drawdown, or rushed decisions? The signs that it is time to open a case — and what this service is not.
Trading Emergency is for the moment your account is stuck in a state where ordinary decisions get hard: an active hedge, a deep drawdown, or the temptation to close everything at the worst time.
Signs to open a case
- A hedge has fired and you are unsure whether to hold or close it.
- The drawdown has passed the limit you defined for yourself.
- The account manager is not giving you clear answers.
- You want an outside review of the situation before deciding.
What this service is not
It is not a connection to your broker, not trade execution, and not a guarantee of loss recovery. A case means reviewing the submitted information and the possible steps — the final decision stays yours.
See the Trading Emergency page and its guide.
Frequently asked questions
Is Trading Emergency free? The cost and coverage terms are published on the Trading Emergency page; read them before filing a case.
Can my account manager open a case? A case is filed by the account holder; if the manager is part of the problem, that is exactly a reason to open one.
How many times can I open a case? The structure sets no limit; but a good case is complete and once — not ten half-empty ones.
How long does filing a case take and what is needed? What you need is the account information and a description of the situation; the process starts from the request form and its path is described in the service terms. A case’s main value is ordered information and an outside view, so the more precise the description, the more precise the review.
Next step
Read the next article in this category for the case path and realistic expectations; the full service description is in the Trading Emergency guide.
Four signs to open a case
- An active hedge and you are unsure between holding and closing
- The drawdown passed your own limit
- The manager is not answering clearly
- You want an outside view before a big decision
- A case means review — not trade execution
File a request and see the service terms: See it.
Compare the track record, drawdown and costs of PAMM, MAM and copy-trading accounts, with the source and time of every figure.
Review and compare accounts Calculate scenarios and costsSubmit a verifiable track record so investors can review it against transparent criteria.
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