Opening a ticket
- Sign in and open Support.
- Choose the right topic (account and security, verification, treasury and payments, trading accounts, partnerships, complaints and so on).
- Describe the issue in detail: what you did, what you expected and what you saw. Add any order or account identifier.
- Attach an image or file if needed.
Replies arrive in the same ticket, with a notification. Once the issue is solved, mark the ticket “resolved”.
Response times
Each topic has a standard response time. Financial tickets and complaints are prioritised for everyone. Subscribers with priority support are answered sooner, but no ticket is ever answered more slowly than the standard time.
Without an account
Use the contact form.
Before opening a ticket
Many questions are answered in the FAQ. For a problem with a broker or exchange, contact that company's support first; if they do not respond, report it to us with evidence.
Last updated: 2026-09-27
These guides are educational and are not investment advice. Trading and investing in financial markets can lead to the loss of some or all of your capital.